Customer feedback

Sandra Whiles Chief Executive of Blaby District Council said after their 2007 middle manager programmes;

“We are seeing increased confidence, team working on corporate change projects + more service mgrs accepting responsibility + actively managing staffing issues. Brilliant”

Polly Gilkes Organisational Development Manager Ricoh:

“We see quality culture as an extension of our learning and development team. The support we receive from Steve particularly is second to none, whether it be in programme development to our competences or one to one mentoring for our people. Likewise Andy and Colin are fab. Their programmes and one to one work are life changing and the materials are the latest stuff. Andy and Steve invest an enormous amount of time and money developing themselves to ensure they give us the best”.

Delegate Feedback

Rather than include feedback from on the day when people are naturally very positive we asked delegates what they had achieved 3-12 months after the workshops.

Feed back received 3-12 months after workshops finished

Louise Walker, delegate and Sales Manager at Marley Eternit:

“I cannot state strongly enough how impressed I have been with the leadership course and particularly the trainers from Quality Culture, I feel privileged to have experienced those 6 days with such a high calibre of professional trainers, and the learnings I have gained to the benefit of the business and my career I feel are huge!

Peter Wilson Ellis Service Manager Ricoh UK

Hi Steve

I hope this finds you at your usual brilliant self.

It has been a while now since you asked us as a group to forward to yourself our comments on how we feel the ILM course has benefited us and of course Ricoh UK as a company. I apologise for the delay in response on this matter, I could of course say that I am sat squarely in the 'effects' box and blame my lack of time, but that would be incorrect.

I have been trying to justify the expenditure to the company and that of course is the easy part, I intend to prove in my presentation that using a couple of my ideas Ricoh UK would indeed save in excess of £15,000. The use of different company vehicles would reduce the expense of the vehicle itself and the RTF figures nationwide, along with my idea to alter the start and finish times of engineers would have a considerable advantage to customers and therefore a positive effect on profits to our company. This of course outweighs the expenditure of the course itself.

The hard part is this:
The course itself has had a profound effect on me and people who I interact with, I found yourself and Andy Cope to be inspirational and my homelife has altered for the better as a direct result of attending this course, I have taken as much as I could away with me and my own 'reality' has been altered quite considerably. It was all too easy to come home and continue working until 10 minutes before my children go to bed giving them as much attention as possible, or so I thought. I now stop working as soon as I get home, I play with my children for a while, we eat together, they go to bed and I can then start work again if required with a fresh mind and a happy home life. I have been trying to use NLP and although I'm nowhere near an expert, my children are becoming 2% ers without even realising it.

The reason for the delay in the Email is because I cannot put a figure on how much value Ricoh UK is getting from me since this course. I am more positive, happier with my work and home life and my children and people around me are benefiting as a result. I am sure my customers and colleagues are witness to this and I am convinced that Ricoh UK is benefiting immensely but I fear the direct profits, although substantial, are impossible to quantify.

Many thanks
Peter Wilson Ellis
Service Manager Ricoh UK

Tony Steeples Ricoh UK

Firstly one of the biggest “selling” points of the course is having two individuals who you can actually believe buy into and genuinely have a passion for what they teach and present and actually encourage the group to fully participate, for this reason I chose to involve myself in the course.

Jackie Harwood Senior Communications Manager Broxtowe Borough Council

“For me the course has given me a bit more confidence to try other learning opportunities and if I pass I may consider doing a bit more. I also enjoyed the networking and I am hopeful that the group will continue as I think it will provide access to improved communications across the whole authority. In fact that's what my assignment is about.

I am waiting for feedback from the CE but she has already organised a session with this group later this month as she believes we are a valuable and motivated group of individuals who can add to the overall corporate business direction.”

 Paul Syson Re-cycling Manager Broxtowe Borough Council

“May I take this opportunity to thank you and your team for providing me with extra skills and knowledge which have enabled me to carry out my function at the council. Before I came on the course I was not aware of all the different styles on management there was and in fact I did not realise I was already using some”.

“I am also starting to use the management lingo at work and terms like limbic locking and choosing your cheese are often used. Other employees look at you mysteriously when you quote the terms but once explained they fully understand. The course was pitched at the right level and I think we had a good selection of employees on the course who shared their work problems with the group. It is hoped that this course will be extended to other middle managers to take part in so that the council can adopt a management benchmark of education. I hope everyone is successful in passing the course”.

Sharon Ruscoe Business Improvement Team, Alstom Power Services

“There have been business benefits for me as I work in business improvement. We are working with the business everyday to ensure that they are involved in proposing the improvements and are therefore bought into the results. As part of this we constantly use the tools & techniques that were taught in this training course and I regularly go back to my notes to ensure that I remember and apply them when I can. From your part of the course in particular the situational leadership and being your best self were my main take aways”.